FAQs

What shipping services do Zenosyne provide?

UK shipment will as the following
EVRI - 1-2 Business Days from dispatch - £3.99
EVRI - next day - £5.99

See rates at checkout for international shipping with DHL

 

How long will it take to receive my order?

Orders are shipped Monday - Friday apart from holidays
Please allow 1-2 business day to process your order. It may be longer during busy periods

International orders may take longer. Orders can be followed with tracking.

 

How do I return my order?

You will find a returns form within your delivered package. You must include this in your return. You may send your items to Zenosyne, Ashbury Works, Gorton Rd, Manchester M12 5AD United Kingdom
Please ensure all the items are placed safely inside its original packaging with all labels attached to the garment/s. Please note that we do not allow customers to return their orders/parcels to our returns address themselves in person.

Please contact us for international returns hello@zenosyne.com

 

Can I return a sale item?

Items purchased during a sale period are eligible for either refund, exchange or store credit.
Prices at purchase are final. Items that go into sale after order is processed can not be altered.

I emailed customer service, how long will it take them to respond?

Due to high volumes of inquiries, it can take our customer service representatives up to 48 hours to respond. Sending multiple emails only delays yours and other people’s inquiries, please only email once.

Are Zenosyne clothes true to size?

Please refer to size chart. these have been uploaded per product and are not generic sizes for all products we offer.